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Legal Notices

1. ABOUT THE WEBSITE NEWMOOD.SHOP

The website newmood.shop is created and operated by NewMood.

Address:
Marrakech Sakar, Marrakech, Morocco
Phone: +212 644-784444
Email: contact@newmood.shop

The website https://newmood.shop is hosted by OVH, located at:
2 rue Kellermann – 59100 Roubaix – France
To contact the host: https://www.ovh.com/fr/support/

2. TERMS OF USE

The website newmood.shop is intended for personal use only.
Any commercial use of all or part of the content of newmood.shop is prohibited.

All elements on this website remain the property of NewMood, even after download.

The site may include links to third-party websites. NewMood is not responsible for their content or any harm they may cause. The presence of these links does not imply any responsibility or control by NewMood.

Users must not use newmood.shop or its services for illegal purposes and must comply with applicable laws and regulations.

Users are solely responsible for any damages caused to NewMood or third parties from misuse. In the event of violations, NewMood reserves the right to take legal action.

3. PERSONAL DATA PROTECTION POLICY
3.1 Data Collection

To process orders, NewMood collects and processes personal data required in the forms on the website.
This may occur when users:

  • Purchase a product

  • Subscribe to the newsletter

  • Contact NewMood

3.2 Data Protection

NewMood complies with applicable data protection laws.

The data controller is the Customer Service team, reachable via: contact@newmood.shop

Users have the right to access, correct, delete, or oppose their data by:

  • Modifying their account info directly

  • Sending a request to:
    NewMood – Customer Service
    Marrakech Sakar – Marrakech, Morocco
    Or by email: contact@newmood.shop

Based on account preferences, users may receive promotional content. They can unsubscribe anytime via the email footer or account settings.

3.3 Data Disclosure

NewMood does not disclose personal data unless authorized or legally required.
Data may be shared with logistics partners for order processing.

3.4 Cookies

The website uses cookies to enhance user experience, such as remembering shopping cart contents.

4. DISCLAIMER

Users accept full responsibility when using newmood.shop.

The website is provided “as is” without any warranties. NewMood disclaims any liability for merchantability, suitability, or satisfaction.

Users bear all risks related to data loss or damages resulting from using the website.

NewMood does not guarantee the accuracy or completeness of the content and disclaims any responsibility for viruses or harmful elements.

NewMood is not liable for direct or indirect damages resulting from the use or unavailability of the website.

5. INTELLECTUAL PROPERTY

All intellectual property rights related to the design, content, and structure of newmood.shop belong to NewMood or its licensors.

Under applicable copyright law, full or partial reproduction of the site without written permission is prohibited and constitutes infringement.

Any unauthorized use will be legally pursued.

6. DISPUTES

Any violation of these rules may result in legal action before the competent courts of Marrakech, Morocco.

7. Oney – Payment in Installments

To view the full Oney terms and conditions:
https://f.hubspotusercontent00.net/hubfs/508350/ONEY/cgv-payplug-oney.pdf

Online Dispute Resolution (ODR)

According to Article 14, paragraph 1 of the ODR Regulation:
Consumers can settle disputes online via the European Commission’s platform:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR

PRIVACY POLICY

NewMood considers the protection of your personal data to be essential. In line with this philosophy, we would like to inform you through this document about our privacy policy and how we collect and process your personal data.

We will keep you informed of any changes to the processing of your personal data via our website or other usual communication channels.

WHAT DOES THIS PRIVACY POLICY APPLY TO?

This privacy policy applies to newmood.shop, all associated websites, social media pages and accounts, online contests or giveaways, and any other digital initiative by NewMood that involves the collection of personal data (collectively referred to as the “Platforms”).

This policy does not apply to third-party websites, even those that may be linked to or from our Platforms.

WHAT DATA DO WE COLLECT FROM YOU?

With your prior consent, we may collect and process all or part of the following data when you use our Platforms:

  • First and last name

  • Email address

  • Gender

  • Phone number

  • Postal address

  • Age / Date of birth

  • Your feedback about our products

  • Your purchase history (on newmood.shop)

  • Any specific request you may send us

  • Responses to surveys used for research and statistics

DO WE COLLECT YOUR IP ADDRESS AND COOKIES?

Yes, we may collect your IP address and browser type for system administration and statistical purposes — without identifying you individually.

We may also use cookies (small text files downloaded onto your device) primarily to:

  • Recognize you on your next visit

  • Display content tailored to your interests

  • Improve your overall experience on our site

You can disable cookies in your browser settings. However, please note that some features of our Platforms may not function properly if cookies are disabled.

HOW DO WE USE YOUR PERSONAL DATA?

Your data is used mainly for customer and prospect management, including:

  • Responding to your inquiries

  • Sending newsletters and promotional offers

  • Validating participation in campaigns or giveaways

  • Processing payments

  • Preventing fraud

  • Managing your online account

  • Improving and customizing the site experience for your device

HOW CAN YOU ACCESS YOUR PERSONAL DATA?

You can access, modify, or delete your personal data at any time:

You may also object to the use of your data for marketing purposes or request the complete deletion of your personal data (subject to legal obligations of retention).

DO WE SHARE YOUR DATA?

We may share your data with:

  • Authorized employees of NewMood

  • Service providers (e.g., hosting, payment processing, logistics)

These partners are contractually required to:

  • Use your data only for the services we request

  • Respect confidentiality and comply with all relevant data protection laws

WHERE IS YOUR DATA STORED?

Your data is stored either in our own databases or those of our service providers, located within the European Union.

DO WE TRANSFER DATA OUTSIDE THE EU?

For service quality optimization, some data may be transferred outside the European Economic Area (EEA). In such cases, we ensure strict technical, organizational, and legal safeguards to maintain the confidentiality and security of your personal data.

IS YOUR DATA SECURED?

We are committed to keeping your data as safe as possible. We implement physical, technical, and organizational measures to prevent:

  • Unauthorized access

  • Alteration or loss of data

  • Any form of data breach

Your data is only retained for as long as necessary for the purposes for which it was collected.

UPDATES TO THIS POLICY

This privacy policy may be updated by us at any time. Any modifications will be posted on this page.

YOUR RIGHTS

In accordance with the General Data Protection Regulation (GDPR) and French Data Protection Act No. 78-17, you have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Request data deletion

  • Object to data processing for marketing purposes

  • Request data portability in applicable cases